Find official solutions for device setup, continuous refills, motion sensing, and thermal sealing.
Choose your hardware model to filter official guides, matching refill formats, and factory specifications.
Explore step-by-step procedures organized around core operating mechanics.
Installation of official refill rings, pneumatic suction alignment, and compatibility rules.
Infrared calibration (25–35 cm), toggle Stay-Open Mode, and clean sensor optics.
Thermoplastic welding bars, beep codes, and automatic top elevation procedures.
IPX3 splash limits, ABS housing care, USB-C/adapter charging, and storage guidance.
Official step-by-step resolution guides verified by engineering.
Ordinary bags may be installed manually in some situations, but they are not the supported automatic format. This guide notes TOWNEW refill rings are required to retain self-sealing and model-dependent fresh-bag placement.
Clean the infrared sensor, then briefly press the top button once to return the bin from Stay-Open Mode to automatic sensing. Wave directly above the sensor and repeat the short press once if needed.
This guide describes motion detection up to 35 cm when movement is directly above the infrared sensor. Detection near the edge of the sensing area may occur at a shorter distance.
Use a lightly dampened soft cloth. If a cleaning product is needed, choose one confirmed safe for ABS plastic. Do not rinse, soak, or submerge the T3 Slim.
Hold the sealing button for about two seconds until the cycle begins, wait for the sealing mechanism to return and the completion beeps, then lift the top compartment, remove the sealed bag, and push the next liner into place manually.
Quick answers to essential questions regarding hardware operation, compatibility, and maintenance routines.
TOWNEW automated self-sealing and bag changing require official continuous refill rings. Regular bags can be manually fitted in emergencies, but all automated features are disabled.
Holding down the capacitive front touch button for 2+ seconds manually forces a thermal pack cycle, even if the can is empty. A quick single tap toggles Open-Lid Mode instead.
Depending on model and usage frequency, battery standby delivers up to 20 days (T Air One) and up to 80 days (T3 Slim), based on lab testing. You can also leave the unit plugged in full time.
T1 & T Air Lite share Standard square rings; T3 Slim takes its own narrow refill rings; T Air One uses R15 rings; S2000 uses the R16 round Refill Ring.
Can't find what you're looking for? Our dedicated product specialists are ready to assist with warranty claims, spare parts, and authorized retailer verification.
